Alliance Bank Mobile Banking FAQs

General

How much does this service cost? more/less

Is it secure? more/less

Which wireless carriers are supported? more/less

Do I need a text message or data plan? more/less

I'm not enrolled for online banking. Can I still use this? more/less

What is Activation? more/less

Mobile Banking

What is Alliance Bank Mobile Banking? more/less

How do I access Mobile Banking on my phone's browser? more/less

How do I sign up for Mobile Banking and/or Text Banking? more/less

How do I optimize my mobile Web experience? more/less

How do I navigate Mobile Banking links with my phone's browser?more/less

Is Mobile Banking supported on my phone? more/less

Text Banking

What is Alliance Bank Text Banking? more/less

Can I use Text Banking and Mobile Banking on my phone? more/less

Is Text Banking supported on my phone? more/less

Will I receive unsolicited text messages? more/less

What are the Text Banking commands? more/less

Mobile Phone Enrollment

What is Phone Enrollment? more/less

How does phone enrollment work? more/less

Do I have to be enrolled in Online Banking to use Phone Enrollment? more/less

What Mobile Banking modes may I enroll? more/less

What is my User ID? more/less

Can I save my User ID on the device? more/less

Do I have to accept the Terms and Conditions? more/less

What happens if I don't allow the device to "Remember Me"? more/less

What is my Password? more/less

What if I do not remember my User ID or Password? more/less

Mobile Bill Pay

What is Mobile Bill Pay? more/less

Where do I enroll for Mobile Bill Pay? more/less

In what modes may I access Mobile Bill Pay? more/less

How do I pay a bill? more/less

How are payments made? more/less

When will my payment be received? more/less

Can I add a Payee on my mobile device? more/less

How do I deactivate a Payee? more/less

How do I cancel a payment on my mobile device? more/less

How may I see previous bill payments on my mobile device? more/less

How do I handle a dispute with a payee? more/less

Where can I find more information about Bill Pay? more/less

Troubleshooting

I enrolled my phone number but did not receive a text message. What should I do? more/less

I received an activation code but never used it. What do I do now? more/less

Can I use Mobile Banking or Text Banking on more than one phone? more/less

What if my device is lost or stolen? more/less