There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption,
PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts.
In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by going online to the Mobile Banking Center.
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not
listed when you enroll, select 'Other' or try the mobile Web option. Check back later, as new carriers will be added over time.
Activation is a one-time process for Text Banking that helps ensure your security.
Activation Code - After you enroll a phone, you will receive an activation code which will be required to begin using Text Banking on your device. We recommend you print your activation code and
installation instructions for easy reference during installation.
Mobile Banking gives you access to your accounts from your mobile Web browser or a downloadable mobile banking application, depending on
your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and pay bills. (See Text Banking section for more information on Text Banking capabilities.)
How do I access Mobile Banking on my phone's browser? more/less
After successful Text Banking enrollment via Activation Code through Online Banking, your phone will
receive a text message with your Mobile Banking URL. You may also go directly to m.alliancebanks.com to register and log in to your account(s) via mobile Web or to download the mobile app.
How do I sign up for Mobile Banking and/or Text Banking? more/less
To download a mobile app for iPhone® and Android™ smartphones, download from m.alliancebanks.com or
visit the app store. Visit m.alliancebanks.com to use mobile Web. For Text Banking, activate in Online Banking under "Quick Links".
How do I optimize my mobile Web experience? more/less
Ensure your phone's browser has cookies enabled. In addition, enable style sheets for the best viewing experience.
How do I navigate Mobile Banking links with my phone's browser?more/less
To navigate, simply move the mouse pointer to the desired link and click on the link.
Is Mobile Banking supported on my phone? more/less
Mobile Banking is supported on most phones with a mobile Web browser that supports cookies. In addition, the downloadable app is supported on
smartphones including iPhone and Android. Both mobile Web and downloadable applications may be found by entering the mobile Web URL (m.alliancebanks.com) in your phone's browser.
Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.
Can I use Text Banking and Mobile Banking on my phone? more/less
Yes. For added convenience, you can use Text Banking, the mobile Web and/or the mobile app.
Phone enrollment allows the user to register for Mobile Banking using their mobile device instead of a personal computer. This added convenience means that users may register their device while on-the-go.
Phone enrollment validates the user’s banking relationship by asking the user to provide their Online Banking credentials and answers to challenge questions.
Do I have to be enrolled in Online Banking to use Phone Enrollment? more/less
Yes. Your User ID, password and challenge questions in Online Banking will be used to enroll you in Mobile Banking.
If you are not enrolled in Online Banking, please proceed to Alliance Bank's Web site to register in Online Banking first.
Users may enroll for the Web/browser-based version of Mobile Banking,
as well as the downloadable applications, from their mobile phone. SMS/Text for Mobile Banking must be enrolled from Online
Banking using a personal computer. Click on the “Manage Mobile Banking Settings" under "Quick Links" to activate for Text Banking and follow the instructions presented on the screen.
On applications that allow saving the User ID, you may save your User ID by selecting “On”
when prompted. For enhanced security, the User ID will then be presented in the future in a masked format, hiding some of the characters.
You may also remove the User ID, at a later time, by simply changing the prompt to “Off.”
Do I have to accept the Terms and Conditions? more/less
Yes. You must agree to the Terms and Conditions in order to use Mobile Banking.
What happens if I don't allow the device to "Remember Me"? more/less
The "Remember Me" prompt enables your device to recall your Mobile Banking registration so
that you are not presented with challenge questions every time you log in. If you select “Off” for the prompt, you will be required to reply to the challenge questions each time you log in to Mobile Banking.
Mobile Bill Pay allows you to pay bills electronically on your mobile phone, saving you time,
envelopes and stamps. It is an optional service within Online Banking. You may pay bills using your mobile device while on-the-go, anytime, anywhere.
You enroll for Bill Pay through Online Banking. Once enrolled, you will be able to access Bill Pay on your mobile device. You must be enrolled for both Online Banking and Bill Pay before you may use Mobile Bill Pay.
In what modes may I access Mobile Bill Pay? more/less
Mobile Bill Pay is available on the Web/browser and downloadable application modes. It is not available through the SMS/Text mode.
To pay a bill, select the “Payment” option from the main menu, then select “Pay Bills.” Here, a simple flow guides you
through choosing the “Payee”, “Send Date” and “Pay Bill From” account. Then you will enter the Payment Amount and optionally enter a Memo.
Only you may create and authorize a payment. Depending on the Payee’s capabilities, payments are issued via paper checks or electronically.
Both payment forms include remittance information to ensure your Payee credits your account.
You may manage your Payees, including deactivation by logging onto Online Banking and accessing the list of Payees.
How do I cancel a payment on my mobile device? more/less
To cancel a payment, select the “Payments” option from the main menu, then select “Scheduled Payments.”
The system will respond with a list of payments currently scheduled and unpaid. Choose from this list the payment you wish to cancel. The system will display
the payment details. From this screen, select “Cancel Payment.” The system will ask you to confirm that you wish to cancel the payment.
How may I see previous bill payments on my mobile device? more/less
To view previously paid bills, select the “Payments” option from the main menu and then select
“Recent Payments.” Your display will refresh with a list of completed bill payments in a summary format. Select an item to see the payment’s details.
If you have an issue with a bill or a specific item on the bill, contact the Payee directly. Remember, you may pay whatever amount you desire in Bill Pay while you are disputing any item.
Where can I find more information about Bill Pay? more/less
For more information and Frequently Asked Questions, please visit the Bill Pay section of the Alliance Bank Web site.
I enrolled my phone number but did not receive a text message. What should I do? more/less
Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers
experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number
on the enrollment site. After waiting a few minutes if you still have not received your text message, try sending the activation code listed in the Mobile Banking Center
in Online Banking. If you still do not receive a text message, contact your wireless carrier to be sure text messaging is enabled on your phone.
I received an activation code but never used it. What do I do now? more/less
What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, be sure to return to Mobile Banking Center via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and enrolling your new phone.
Can I use Mobile Banking or Text Banking on more than one phone? more/less
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and
does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your phone settings
to ensure that cookies are enabled. On occasion, you may be asked to activate again due to issues with cookies.
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to Online Banking and disable or remove your phone.