eStatements FAQ

How do I sign up for eStatements?

Simply sign into Business eBanking, and under the "Reports" tab, click on the "Statements and Documents Account Selection" page and click on the "Preferences" link. Choose "Online" for the statement delivery method and check that you have read the disclosures. Hit the "Save Preferences" button to confirm. That's it.

How will I know when my eStatement is available?

Once you sign up for eStatements, you will receive a monthly email letting you know your statement is ready.

What is the standard format for eStatements?

The standard format for eStatements is HTML. Statements can be saved in a PDF file. (Adobe Reader is required to save it in a PDF file). If you do not have Adobe Reader, you may click on the “Get Adobe Reader” button available within the “Statements” icon.

Can I see a copy of my check through eStatements?

Yes. Simply click on the check number on the statement and a copy of the check will be produced.

Will eStatements look any different from my mailed statements?

No. The eStatement will be in the exact same format as the previously mailed statements.

Can I print/save my eStatements?

Yes. Once you bring up a statement, you will see a “Print/Save” button. Click on this button and a script will appear identifying the number of pages of the statement. You can modify this page if you want to Print/Save something other than the full document. If you would like to Print/Save the full document, click “OK”. The statement will now appear. You may either click the “Save a Copy” button or the “Printer” picture for a printed copy of the statement.

How long will the eStatement be available online?

Deposit account statements are available for a rolling 18-month period. Loan statements are available for a rolling 13-month period.

If I no longer wish to receive an eStatement, what do I need to do?

Through Business eBanking, under the "Reports" tab, click on the "Statements and Documents Account Selection" page and click on the "Preferences" link. Select the "Paper" delivery method for the account number that you want to deactivate.